Business Process Outsourcing
Keep your customers happy and your systems running smoothly
Our customized support helps keep your team and operations in the zone.
Efficiently respond to and recover from unexpected incidents. We can design customized support frameworks that directly address your business process needs. You get up to 24/7 access to expert assistance, quick issue resolution, and proactive monitoring that give you peace of mind so you can focus on your other key business goals.
Our Services
Managed I.T. Services
We help to ensure quick resolution of any operational disruptions. We promptly identify, log, and potentially fix issues to minimize downtime and maintain business continuity.
This service keeps your systems running smoothly by handling unexpected problems efficiently and effectively.
Media Content Moderation
We perform screening, selection, or assessment of content to meet your specific needs. We identify the most relevant and high-quality material while filtering out restricted or prohibited content.
This ensures your audience gets engaging and approved media, while making sure your standards are satisfied.
I.T. Support – Network • Application • Cloud
We offer support solutions that ensure network connectivity, application performance, and helps maximize cloud efficiency to help in managing and maintaining the essential components of your IT infrastructure.
I.T. Service Desk
Our service desk is your first point of contact for any technical issues. Available according to your preferred coverage, our team of experts is ready to assist with troubleshooting and problem resolution.
We leverage best-in-class tooling and processes to make sure that we provide top-tier business process support solutions. From discovery call to go-live, we work with you at every step to make sure you get outsourced support that fully aligns with your goals of delivering operational efficiency and high customer satisfaction.
SHIELD foundry has been providing reliable, customized business process support services for over a decade. We are a tight-knit company of technicians, moderators, reviewers, administrators, and analysts that bring a wealth of experience to every project.
We’re dedicated to being your best partner for your business process and technical support requirements. Our clients continue to count on us for our dedication, teamwork, and attention to detail.
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“With solutions built and supported by SHIELD foundry, we have been able to rapidly launch our brand, while staying adaptive to our dynamic target audience.”
CEO
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"Partnering with [SHIELD] has truly been an enjoyable experience.... [Their] work demonstrates commitment, dedication, and professionalism."
Sr. Manager
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“The Shield team is a pleasure to work with. They are responsive, professional, and always have [Company] in their best interest.”
Manager
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“At [Company] we really appreciate [SHIELD's] partnership and support.”
Director
Here’s how you can rapidly set up your top-notch business process support team
① Discovery
Get in touch with us and we’ll handle everything. Then together we’ll dive deep into understanding your business goals, challenges, timeline, and budget.
② Build the team and bootstrap
Our established pipeline for business process support roles helps us to rapidly assemble your dedicated team. Tooling and other support platforms will be created or initialized.
③ Start getting in the zone
Let your team get your business process in the groove. We constantly monitor and improve quality with relevant and detailed metrics analysis. The result is happy customers, quick issue resolution, and flowing operations.
⚠️ Avoid these problems
Communication Barriers
Poor incident or case documentation
Unresponsiveness due to language anxiety
Low collaboration, wrong solutions, missing or inaccurate information
Poor Quality
Cases keep getting reopened
Unsatisfactory resolution
Frequent escalation
Low efficiency, loss of customers, damages due to critical failure
Lack of Commitment
Low engagement during meetings or discussions
Lack of initiative to improve processes
Ghosting
Broken SLAs, operational disruptions
Weak Leadership
Poor team cohesion, lack of direction
Resistance to improvement
No accountability, blame-shifting
Increased costs related to hiring and training, missed KPIs
Rapidly deploy your high-performing business support team
SHIELD foundry helps you avoid the problems of business process support outsourcing with our fluent teams, proven expertise, dedication, and effective leadership.
Communication Barriers
✔ Fluent English-speaking Teams
Technical background and cross-cultural experience
Good grasp of nuance
Written cases are detailed and well understood
Consistent, solid progress
Lack of Commitment
✔ True Dedication to Client Success
We go the extra mile for our clients
Strong collaboration and engagement at every step
Relationship is important to us
Poor Quality
✔ Proven Track Record
Solid business process support experience
Consistently exceeds client expectations
Quality prioritized at every stage
Weak Leadership
✔ Strong Team Leadership
High sense of accountability
High team morale
Constant communication and collaboration
Focused on consistent improvement
Why choose SHIELD foundry?
At SHIELD foundry, we focus on helping you succeed. Our team works closely with you from discovery through deployment. We aim to build lasting relationships, providing solutions that meet your current needs and prepare you for future challenges. We're here to help you navigate the complexities of business process support teams.
Benefits
✔ Flexible Coverage. Get the support coverage you need, from follow-the-sun to 24/5 up to 24/7.
✔ Solid Response Process. We follow an established process for logging, prioritizing, investigating, resolving, and following up on incidents.
✔ Expertise On-Demand. Efficiently resize and manage your team according to business demands while we take care of hiring, admin, and tooling.
✔ Customized Support Plans. We can create a plan that fits your unique requirements so you receive the most relevant and effective support for your business.
Focused support during peak operational hours
Specialized assistance for certain applications
Comprehensive content support